Support
We respond to all support requests within one business day. For urgent security issues, email directly with "URGENT" in the subject line.
- Email
Email Support
The fastest way to reach us for MoyoMap, Moyo Scan, billing questions, and account changes.
[email protected] - Docs
Documentation
Product help lives on moyomap.com. Start with the map, then the scan.
- Direct
Founder Direct
Reach David Weidman directly for enterprise engagements, partnership discussions, or urgent matters.
[email protected]
Frequently Asked Support Questions
How do I open MoyoMap?
Visit moyomap.com. For a one-off report, open moyomap.com/scan. For teams, see the MoyoMap overview or contact us.
How do I report a security vulnerability in SenTeGuard products?
Email [email protected] with a detailed description. Include "SECURITY" in the subject line. We acknowledge all reports within 24 hours and follow responsible disclosure practices.
Where can I update billing or cancel a subscription?
Email [email protected] with your account email and the change you need. We process billing changes within one business day.
Do you offer SLAs for enterprise customers?
Yes. Enterprise plans include negotiated SLAs covering response time, uptime guarantees, and escalation paths. Contact us to discuss your requirements.
Still need help?
Send a message and we'll get back to you within one business day.